We will achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed requirements.
Our Quality Policy Statement indicates our commitment and focuses on what is important to us as an organisation: achieving customer satisfaction; and it prescribes the method by which we accomplish this: by continually improving processes, products, and services to ensure they consistently meet or exceed requirements. Moreover, our Quality Policy Statement acts as a compass in providing the direction and a framework for establishing key corporate level performance measures and related improvement objectives.
We ensure that our Quality Policy is communicated and understood at all levels of the organisation through documented training, regular communication, and reinforcement during employee performance reviews.
Our Quality Policy Statement is controlled by inclusion in our Quality manual and along with all policies contained in this manual, is reviewed for continuing suitability during management review meetings.